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What makes us different?
By making change personal to those it affects, starting with asking them “What would you like to change?”, the change we support happens more quickly, and sticks.
What we do
Organisations face change every day because of:
- changes in market dynamics and merger and acquisition activity
- the need to reduce organisational complexity
- increasing regulatory demands
- the need to develop and drive the social responsibility agenda
Here are some examples of where we are working with our clients to make a difference
Healthcare
We're working with both the pharmaceutical industry and the health sector to support them in their quest to prevent, treat and cure disease through the development of innovative new medicines, as well as promoting new approaches to issues such as obesity, diabetes, hypertension and stress.
Financial services
We've been helping several major banks to improve their relationship skills and to personalise their service. But at the same time, we've been working with banking regulators to make sure consumers are getting the information they need. This way, the bank's staff and their customers can have a little trust in each other
Education
We're helping the recruitment of teachers from a much broader range of backgrounds because we've found that experience counts. We're also working with leading businesses to build corporate universities because investment in learning adds up.
Public services
The best businesses turn information about us as customers into insights about what we want. We're working with government and leading thinktanks to apply that principle, so citizens get practical, personalised support in areas as diverse as housing, welfare and justice.
Pensions
We've been working with major pension providers helping them deliver products that provide the best cover for the least cost. At the same time working with the government to make sure that people are planning for their future. So hopefully pensions won't be boring or scary - just another thing you've got covered.
Sustainability
We're helping major supermarkets get a handle on their costs and minimise waste. We're also working with non-governmental organisations, helping them make requirements for ethical practices more transparent and robust. Low prices and high morals? The choice can now sit where it belongs; in the hands of the customer.
Entertainment & media
How do you know whether you are the watcher or the watched? We're helping companies in entertainment, communications and media provide joined-up services to make our lives easier, without undermining our privacy. Our advice covers the real commercial, social and regulatory impacts for companies and their customers.
Outsourcing
We're working with companies to help them restore their important business relationships, when they have found they can't live with each other, but can't live without each other. In these situations we act as honest brokers, sitting down to talk to each party to understand their day-to-day relationship issues to arrive at solutions to benefit both. We often feel we've saved a marriage, not a business partnership.
Send us your videos
Or if you would like to give us any feedback about this site or send us a video of your own answering the question What would you like to change?, click this Email Us link.
Contact us
If you would like to find out more, just give us a call.
Jeff Thompson
+44 (0) 20 7804 2724
Mark Dawson
+44 (0) 20 7213 2530
